FAQ

Order Information

What should happen when I place an order?
Orders take between 2-3 business days to process in our warehouse. All orders are packed and shipped Monday through Friday. Orders placed on weekends and select holidays will be processed the following business day. Orders are shipped via third party delivery companies and a tracking number will be provided when it becomes available. An email will be sent to you advising you of the current status of your order and when it has shipped.

How long will delivery take?
Delivery time depends on many factors, such as location and the day the order is placed. We do our best to inform each customer about the approximate delivery time. In general, shipments within Canada take about 4-5 days to deliver when standard shipping is chosen.

Do you ship to my country?

Presently we only ship to Canada.

Do I have to pay taxes?

All our Canadian customers are charged a GST & PST tax depending on the province the order is placed from

Can I cancel or change my order?

Changes cannot be made to an order once it has been submitted. To cancel an order, LOG INTO your account and select the order you wish to cancel. Please note, it may be too late to cancel your order. A cancellation cannot be made once your order has been shipped from our warehouse.

What currency will I be charged in?

You will be charged in Canadian Dollars.

Payments and Returns

Which methods of payment do you accept?

We accept most major credit card companies: MasterCard, Visa, Apple Pay, Google Pay and PayPal.

Can I be reimbursed through the original payment method?

Reimbursements are made through the original payment method only.

What is your return policy and product guarantee?

For refunds and returns please see our Refund Policy Page

Common Questions

Do you have a showroom?

We are solely an online company and all of our sales are done exclusively through our online store.

What if an item is out of stock?

We try to keep most of our products in stock in our warehouse for fast delivery. If we happen to sell out of an item we temporarily remove it from our website. In some cases popularity or manufacturing delays might cause some items to be out of stock. We will have an ETA (estimated time of arrival) for a particular item on the product page or you can always contact us to inquire about an item you are interested in.

Have another question?

Please email us here and we will respond as quickly as possible.